Refund and Returns Policy
At SNUS DADDY we are proud of the quality of our products, and our dedication to customer satisfaction. This is why we have a great returns policy!
Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including the outer sleeve as these contain the product serial numbers. Without this, we cannot process the return!
Please contact us before sending back any item you wish to return. Once the return is agreed, please complete go into your order history click “Refund” and complete the form! Once complete, use the generated Return Reference Number and print/write this and put it inside the returning parcel. We recommend you use a signed for service to ensure the goods are received back safely. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected and assuming everything is in order, we will refund the product value excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.
If you haven’t received a refund within seven working days of returning your items, please contact us first to check they have been received back. If they have and we’ve processed your refund, please contact your card issuing bank or company but please bear in mind it may take some time before your refund is officially received back into your account. If you still have not received your refund, please contact us at firstname.lastname@example.org